We are proud to announce the expansion of services to include the repair of Xenon Light Sources. IsoLux has been manufacturing a range of medical examination lights since 2003. We also retain our expertise in performing surgical headlight repair services. We understand the value of your equipment and the investment made. Just because one part wears out does not necessarily mean a whole new system is needed. For this reason, IsoLux has made the commitment to evaluate your broken Xenon Light Source and provide feedback to you. If your unit is repairable, we will repair it to meet OEM specifications. If your unit is deemed unrepairable, IsoLux will offer you a new Xenon Light Source. “We are extremely pleased to offer this service to our existing and new customers. In addition, this demonstrates our long-term commitment to customer service, says Chris Rankin, COO, IsoLux LLC.
How The Process Works
Evaluation: Send your broken system to IsoLux with instructions. Please explain the problem and include contact information. Please note, an evaluation fee may apply. Once the system is evaluated and diagnosed by one of our highly trained technicians, a detailed quote is created outlining all repairs needed to bring equipment back to OEM Specifications.
Repair/Refurbish: A purchase order is needed for your repair. The purchase order will be put in the queue to repair/refurbish your unit in a timely manner. IsoLux will not repair any equipment without prior authorization and payment. Our trained technicians will repair your Xenon Light Source back to original OEM specifications.
Return Shipping: Before return shipment, our quality control will evaluate your repair to ensure it meets OEM Specifications. Once payment is received, your repaired/refurbished Xenon Light Source will be shipped back to you. IsoLux accepts ACH, Credit Card, or Check for payment.